Vacancies

Vacancy: Outbound Call Center Supervisor x1

Vacancy

Vacancy details

Salary: R30 000 – R35 000 a month

Job Type: Full Time – Remote

About Us

SSC Digital is a rapidly growing and expanding company, with a core focus on B2B lead generation via cold email marketing, Cold calling and LinkedIn outreach. We are a diverse and dynamic company, and we have over 100 team members throughout the world! We are big on team integration and have great fun team building exercises and a great company culture to boot.

We are on the hunt for an awesome individual to join our incredible team! Could this be you?

We are looking for an experienced Outbound Call center supervisor to lead and manage our outbound call team. You will be responsible for training, assessing their work and coaching them to maximize performance.

An excellent call center supervisor must have at least 5 years of outbound call center customer supervisory experience.

The ideal candidate must possess great communication skills and be able to lead and motivate. You will be organized and reliable as well as results-oriented.

The goal is to achieve excellent performance from your team that will bring sustainable business growth.

Responsibilities

  • Assist in the formulation of targets for individuals and teams
  • Hire and onboard new employees
  • Answer questions from the team and provide guidance and feedback
  • Anticipate escalation and take over calls when needed
  • Devise ways to optimize procedures and keep staff motivated
  • Measure performance with key metrics such as call abandonment, calls waiting etc
  • Ensuring the team understand and comply with all call center objectives, performance standards, and policies
  • Keep management informed on issues and problems
  • Prepare monthly/annual results and performance reports
  • Identifying operational issues and suggesting possible improvements
  • Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary
  • Working with other supervisors and management team members to support agents and maximize customer satisfaction

Requirements and skills

  • Proven experience as call center supervisor or similar supervisory position, min 5 years
  • Experience in customer service is essential
  • Proficient in English
  • Working knowledge of Google Suite of products such as Sheets, Gmail, Docs, etc
  • Tech savvy with knowledge of telephone software tools and relevant computer programs
  • Ability to coach, train, and motivate employees
  • Outstanding communication and negotiation abilities
  • A results-oriented approach
  • Excellent organizational and leadership skills
  • Ability to work under pressure
  • Experience in making and closing outbound calls

Why SSC?

Our team is 100% remote based and we offer flexibility and an authentic work/life balance. Not only are we passionate about lead generation but we feel deeply connected to people and ensuring our colleagues are thriving in their professional lives means that we have a responsibility to ensure they are taken care of in their personal lives.

Our Benefits

  • An international and passionate team
  • Insights into the complex web of companies and institutions that are involved in buying, making and selling products and develop a knowledge base on how we can improve their lead generation
  • Various missions with different challenges depending on the industry and specifics of the targets
  • Creative initiatives really appreciated
  • Belonging – Be part of the sustainability megatrend
  • Development – a steep learning-curve , both personally and professionally
  • Pride – Do amazing work with an international, vibrant and passionate top-class team
  • Passion – International customers that love what we do and share our vision
  • Remote Working – Work 100% remote if you like
  • Values-driven culture – we’re really proud of our culture

Our 3 core values are diversity, purpose and collaboration:

  • We believe that good ideas come from anywhere. We embrace diversity and look for team members who have different skills but similar values.
  • We want to make a significant impact on the economy of today. We believe that SSC can provide solutions that enable this and work hard to make our ideas a reality.
  • No politics, no drama, no slacking. We believe in enabled collaboration.

Job Details:

  • 8-10 hours per day – Monday to Friday
  • This is a fully remote position; you will be working from home.
  • The position is for contractors; however, it is a full-time, long-term role!

Job Type: Full-time

Salary: R30,000.00 – R35,000.00 per month

Application Question(s):

  • What outbound call tools are a necessity to you?
  • How do you deal with a prospect on a call that asks you to send them more information?
  • How many calls do you and your team usually make to book 1 appointment?
  • How do you deal with speaking to a gatekeeper?
  • How important is tonality on a call? How do you train your team on this?
  • Do you have your own laptop, reliable internet connection and a back up power supply to support you during loadshedding?

Experience:

  • Outbound Call Center Supervisor: 5 years (Required)
  • Outbound appointment setting: 3 years (Required)

To apply, click the following link: Outbound Call Centre Supervisor

For career guidance, kindly visit Millennials Zone career guidance

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